Microsoft Teams is the king of business instant messaging apps, with 13 million daily users. Top instant messaging apps for internal employeesĬonnect to your internal teams with the best instant messaging apps for coworkers. Plus, as far as messaging goes, the possibilities are endless: text, voice message, group message, broadcast to large audiences, share photos and videos, hold live conference calls, send coupons and files, and integrate chatbots into the public account and mini-program interfaces. On WeChat, your business will find many ways to engage with customers: share QR codes, create content visible in a WeChat search, launch ads, create a “mini-program” app, or even sell directly through a customized ecommerce store. However, most of them reside in China, where the social media platform reigns supreme. WeChat, also known as Weixin, has surpassed a billion users. Businesses can also add a live-chat plugin, generate leads with Messenger campaigns, share scannable codes to initiate conversations, and automate responses with a chatbot. If your business has a Facebook page, you should enable Messenger automation to ensure you’re not missing out on any communication. It’s not just a place for friends and family, either: 61% of users have also used the app to contact businesses. Facebook Messengerįacebook Messenger has swept through nearly every country (excluding China), with more than 1.3 billion users. Plus, automation is possible with chatbots managing channels and incoming messages. Make voice and video calls, set up secret internal chats, and send files up to 1.5 GB in size. With Telegram, your business can create external channels to market to thousands of customers or establish organization-wide super groups with up to 100,000 users. Its popularity among businesses exploded during the pandemic, thanks to secure end-to-end encryption for all messages (so long as you manually switch on that feature). Telegram is another popular consumer app that appeals to over 550 million active monthly users. Works with: Android, iOS, Linux, macOS, web, Windows One advantage over SMS is that WhatsApp ties directly to your business profile and a single phone number-rather than a string of random digits-so your customers can seamlessly save your contact information and receive your communications. Plus, WhatsApp’s robust features include live chat, contact and conversation labeling, promotional messaging, and message delivery reports. As a business user, you can set up a public company profile, create a greeting message, customize quick replies, and automate away messages. It comes preinstalled on many smartphones, so your customers likely already use it to text, group chat, voice call, video call, and share files. WhatsApp is the most popular communications app on the market, with more than 1.5 billion active users. Works with: Android, iOS, macOS, web, Windows These apps are free to download and get started, but depending on your use, extra costs may arise. Top instant messaging apps for customersĬonnect your business to your customers with the best instant messaging apps. The best choices are affordable, intuitive, and customizable. This internal business instant messaging occurs through software installed on desktop computers and instant messaging apps business employees install on their mobile devices. Internally, corporate instant messaging digitally connects executives to predefined teams and individuals. However, platforms vary in the degree of message management and chatbot automation. On the business-to-customer side, this makes the best instant messaging apps popular among consumers and able to fully integrate into your internal business systems. What is business instant messaging software?Įxternally, messaging software allows your business to converse with customers by desktop or mobile device. With our world evolving at record speed, secure instant messaging apps for businesses are on the rise-improving external customer service, internal communication, workflows, and employee retention. Not to mention, the workplace continues to expand beyond 4 walls, with 71% of employees working from home most or all of the time as a result of the pandemic and 25% of all professional jobs expected to remain fully remote by the close of 2022. More than half of office workers (54%) say their coworkers are their top reason for job satisfaction-which ranks above the work itself (42%) and even salary (40%). Internally, connected teams are more productive- and happier. Live chat has become the leading digital contact method: 42% of online customers prefer instant messaging for business matters, compared to 29% who prefer email or 16% who prefer social media. If you’re not using instant messaging platforms for your business yet, there’s no better time than the present to make the shift.
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